Top 6 Talkdesk Alternatives for Contact Centers

Considering Talkdesk alternatives? Talkdesk is a well-known cloud contact center platform with features like automatic call distribution, omnichannel routing, analytics, and digital engagement tools. 

But if you’re exploring other options, it likely means the platform doesn’t fully align with your needs or budget. Comparing providers is a smart move—especially when costs, integrations, or specific features play a big role in your decision.

This guide breaks down Talkdesk’s strengths and limitations and highlights the top alternatives to help you choose the best fit for your contact center.

Key Takeaway on Each of the Talkdesk Alternatives

Here’s a quick sum up for each Talkdesk alternative we reviewed here – plus who they’re best for:

• Nextiva: Best for small to medium businesses looking for a unified communication (UC) platform with all-in-one voice, video, and chat capabilities, a straightforward setup process, and excellent customer support.
• Five9: Best for mid-sized businesses requiring advanced AI features.
• JustCall: Best for budget-conscious startups and small businesses.
• Aircall: Best for startups, small teams, and sales-focused organizations looking for a quick and easy-to-use contact center solution.
• Genesys: Best for large enterprises and complex contact centers that require advanced features and customizations.
• Dialpad: Best for businesses wanting a strong focus on AI to enhance agent performance and customer engagement (Dialpad’s contact center solution is named “AI Contact Center” because there isn’t a non-AI version).

Talkdesk’s Strengths

Talkdesk has four characteristics that make it a strong contender in the cloud-based contact center arena.

1) Feature-rich platform

Like all contact center software, Talkdesk is packed with vital features, but it also offers advanced functionality. Their wide array of features includes:

• Agent dashboard
• Call forwarding
• Call queuing
• Click-to-call
• Predictive dialing
• Interactive voice response (IVR)
• REST APIs
• Call tracking
• CRM software integrations
• Call recording
• Voicemail inbox
• Toll-free numbers
• Local phone numbers

2) Omnichannel support

Talkdesk also supports digital communication across multiple channels, like:

• Voice
• Email
• Web chat
• SMS
• Video
• Social media

This omnichannel integration allows businesses to provide a seamless and consistent customer experience, making it easy for people to reach out through their preferred method and receive timely responses.

3) Customizable plans

If you’re not ready to set up all these channels, you don’t have to buy the bells-and-whistles package if that’s not what you need. This is especially helpful for the small business owner.

Customizable plans allow businesses to select and pay for only the features they need, scaling their contact center solutions as they grow and their requirements change.

4) Strong integrations

We now have access to more data and information than ever before, and we can use it to empower agents during customer transactions.

Talkdesk integrates with CRM systems and other business apps to help agents resolve each customer interaction faster and keep them more informed, including:

• Microsoft Teams
• Salesforce
• Zendesk
• Slack
• Zoom
• Zoho

Why Customers Look for Alternatives to Talkdesk

Sure, Talkdesk has tons of features, all the standard channels and integrations, and customized pricing to fit your needs, but there are other factors causing contact center buyers to check out Talkdesk’s competitors.

💰Pricing

Albeit adaptable, Talkdesk can become an expensive solution if you’re looking for add-ons — especially for smaller businesses.

Talkdesk offers three main pricing packages for their CX Cloud editions, from $85 per user/month to $165 per user/month. For example, if you need custom reporting, workforce management, and an outbound dialer, you’re looking at $165 plus extras per contact center agent. 

Then they have industry experience clouds editions (for example, banking edition, healthcare providers edition, government edition) from $225 to $270.

If you need a lot of “optional extras” but they’re central to how you run your business, it can become hard to budget. But the basic package can be overkill for some businesses. For those who don’t yet have the appetite or need for an AI trainer, it may feel like you’re paying for features you don’t really need.

Talkdesk caters to a wide range of business needs, but some of its lower plans feel incomplete since these are separately priced add-ons:

• Virtual agent
• Artificial intelligence (AI) trainer
• Quality management
• Workforce management

✅ Ease of use

When you get a new phone, TV or car, it often works just like your old one, with a few minor tweaks.

However, Talkdesk can be complex to learn and use, especially for non-technical users. Some reviews suggest its interface is overwhelming and cluttered, leading to decreased productivity and a steep learning curve, even for seasoned pros.

♻️ Stability

When you invest in contact center software, it needs to be bulletproof. If you suffer downtime, you need and deserve great customer support.

Reports on G2 by some Talkdesk customers suggest that this has not been their experience.

🎛 Poorly supported lesser integrations

Some users report a negative experience with applications outside Talkdesk’s core integrations. When you rely on information exchange between your contact center system and your most regularly used apps, you need high-quality, two-way support.

One Talkdesk review mentioned: “Pipedrive and Talkdesk need to integrate better, which is both annoying and time-consuming.”

Top 6 Alternatives to Talkdesk

Here are some of the best Talkdesk competitors that you may want to consider.

1) Nextiva

Best for: Small to medium businesses looking for a unified communication (UC) platform with all-in-one voice, video, and chat capabilities.

Whether you’re using Nextiva for your cloud telephony and contact center or you’re integrating another contact center like Five9, Nextiva’s business phone system delivers a streamlined experience for contact center agents, built-in video conferencing, a mobile app (Android and iOS) for on-the-go accessibility, and competitive pricing plans.

And although Nextiva makes good use of generative AI, there’s no pressure to make everything virtual. There is, however, plenty of intuitive call center automation and machine learning you can certainly take advantage of. This is a great Talkdesk alternative.

Key features

• Drag-and-drop workflow builder for creating automated call flows
• Call recording and voicemail transcription to support monitoring and compliance
• High-definition video meetings, team messaging, and screen sharing
• Advanced call routing with auto-attendants and intelligent forwarding options
• Real-time call metrics, reporting, and customizable dashboards
• Mobile apps for iOS and Android

Pricing

Nextiva has two levels of plans, each with three pricing options.

For small businesses:

• Core (for small teams): $15/user/month
• Engage (for growing teams): $25/user/month
• Power Suite CX (for sales and service teams): $75/user/month

Enterprises can also opt for monthly contact center plans that start at $75 per user, with optional usage-based plans available.

Pros

• Integrating UCaaS and CCaaS is easy
• Pricing is competitive, so it’s easy to budget for
• Unlimited calling, video conferencing, and business texting
• Free local and toll-free phone numbers
• Integrations with popular business tools (CRM, email, etc.)
• 24/7 customer support

Cons:

• No free plan available
• Limited admin controls for some IT departments

⭐ Read Nextiva reviews on GetVoIP (4.6 stars)

2) Five9

Best for: If you’re looking for a more advanced AI-powered contact center solution, Five9 hits the nail on the head.

Five9 focuses on making AI do the legwork so your agents remain efficient and productive. This is especially helpful for large businesses with scalability concerns or the desire to let agents handle more value-adding tasks while automating run rate activities.

This platform also has omnichannel routing and advanced analytics. But where it really excels is in using AI to generate reports and provide sentiment analysis on your customer transactions.

Key features

• Uses intelligent virtual agents (IVAs) and workflow automation for predictive, skills-based, and intelligent routing to improve resolution and agent productivity.  
• Call agents can efficiently handle inbound/outbound with omnichannel routing (across voice, SMS, web chat, social and email) from a unified interface, making it easy for your business to deliver a unified customer experience.​
• Workforce optimization to maximize efficiency and reduce manual tasks​, and real-time analytics to monitor and report on contact center performance.

Pricing

Five9 has five pricing tiers: 

• Digital channels only: $119/month/seat
• Core (all channels with AI essential): $159/month/seat
• Plus (all channels with advanced AI): Contact sales for price
• Pro (all channels with AI essentials and WEM): Contact sales for price
• Enterprise (all channels with advanced AI and WEM): Contact sales for price

Pros:

• AI-driven platform (including Voice AI Agents, AI Agent Assist, and AI summaries) that makes it easy to automate your workflows and menial tasks 
• Users praise the platform for its solid omnichannel communication capabilities 
• Good integrations and workflow support

Cons:

• Some users report connection problems, lag, or occasional dropped calls. 
• The admin interface and some advanced features are described as less intuitive or outdated, which means more training and setup time. 
• Several users report having experienced poor customer support with long delays and ineffective ticket handling

⭐ Read Five9 reviews on GetVoIP (4.3 stars)

3) JustCall

Best for: Budget-conscious startups and small businesses looking to improve customer satisfaction with a cheap alternative to Talkdesk.

If you’re setting up a new contact center operation, JustCall provides a simple interface with the basic features needed to get started. Yes, there are fewer bells and whistles than Talkdesk, but if your business doesn’t require those extras, why bother paying for them? If you do need advanced features like single sign-on or a broader choice of APIs, JustCall also has a tailored Business package.

Key features

• An AI Voice Agent for booking appointments, qualifying leads, taking calls 24/7, and routing to humans
• Integrates with over 100 business apps (CRM, helpdesk, collaboration tool, etc.)
• Provides business phone numbers in 70+ countries with voice, SMS, and WhatsApp messaging all in one inbox

Pricing

• Team: $29/user/month, with a minimum of 2 users
• Pro: $49/user/month, with a minimum of 2 users
• Pro Plus: $89/user/month, with a minimum of 2 users
• Business: Custom pricing, with a minimum of 10 users

Pros:

• Automation, real-time AI help, and sentiment analysis to boost agent efficiency.
• Easy to use and fast to onboard, with many users praising the intuitive interface.
• Good value for smaller teams: flexible plans, monthly billing options, and features tailored for moderate call/sms usage.

Cons:

• Some users report call quality issues, dropped calls, call distribution issues, or difficult voicemail retrieval.
• Despite plenty of integrations, there can be issues syncing with some third-party applications, including frequent bugs.
• With many core features, once you hit a limit, you’ll incur (sometimes surprising) fees, particularly if your business suddenly increases calls, automates texts, or expands headcount.

⭐ Read Justcall reviews on GetVoIP (4.5 stars)

4) Aircall

Best for: Startups, small teams, and sales-focused organizations looking for a quick and easy-to-use contact center solution.

Another of our Talkdesk alternatives focused on simplicity, Aircall integrates with major apps including Salesforce, HubSpot, and Zendesk without a complex technical setup.

If you’re looking for rapid deployment, getting started with Aircall is quicker than Talkdesk because it’s built on a phone system backbone. Assuming your agents have used basic phone call controls before, they’ll pick it up right away.

Key features

• Automates call filtering with Interactive Voice Response (IVR)and an AI voice agent handles routine queries and lead qualification 24/7.
• Businesses can obtain local/international numbers in 100+ countries and communicate across channels.
• It connects with major CRMs (HubSpot, Salesforce, Zendesk etc.), offers click-to-dial, power dialers, and customizable workflows.

Pricing

Aircall offers two main pricing plans, along with a custom quote option for specific needs:

• Essentials: Starts at $30/user/month, with a minimum of 3 licenses.
• Professional: Starts at $50/user/month, with a minimum of 3 licenses.
• Custom: Call for custom pricing. Minimum of 25 licenses.

Pros:

• Quick setup and powerful integrations with the most popular CRMs
• Power Dialer and call coaching features
• Affordable compared to some competitors (depending on features needed)

Cons:

• Some users report frequent downtime and bugs, which makes service unreliable 
• Poor customer support, and some reviews mention unwanted upselling
• No built-in video conferencing capabilities, requiring separate solutions for video meetings

⭐ Read Aircall reviews on GetVoIP (4.2 stars)

5) Genesys

Best for: Large enterprises and complex contact centers that require advanced features and customizations.

Genesys offers a customer experience platform and specializes in on-premises and hybrid deployments for industries with rigid compliance regulations. Genesys Cloud CX matches Talkdesk’s core contact center features and provides an option for those looking for cloud-type functionality without cloud deployment.

And, thanks to its legacy in telecoms, Genesys has a wide range of customizable PBX and call center functionality.

Key features

• Robust omnichannel support that handles voice and digital interactions in one workspace. 
• Includes skill-based and predictive routing and real-time agent assistance (AI Copilot).
• Built-in workforce engagement management (WEM) for forecasting, scheduling, and quality management and monitoring.

Pricing

Genesys has four pricing tiers:

• Genesys Cloud CX 1 (for voice contact centers): $75/user/month
• Genesys Cloud CX 2 (for omnichannel contact centers): $115/user/month
• Genesys Cloud CX 3 (for omnichannel contact centers with full WEM capabilities): $155/user/month
• Genesys Cloud CX 4 (for omnichannel contact centers that want more AI experience): $240/user/month

Pros:

• User-friendly, minimal learning required to get up and running, and easy to configure without IT help
• Advanced self-service features (chatbots, voicebots, and knowledge bases)
• Integrations with enterprise-level applications

Cons:

• Cost structure and licensing can become complex; adding advanced features or scaling up may raise total expenses significantly. 
• Some people, especially new users or smaller organizations,​ report a steep learning curve for configuring advanced features.
• Some users report issues with the integration and customization process, which affects stability and overall functionality.

⭐ Read Genesys reviews on GetVoIP (4.2 stars)

6) Dialpad

Best for: Businesses looking to go the extra mile with AI. Dialpad’s contact center solution is named “AI Contact Center” because there isn’t a non-AI version.

You still get inbound call routing, IVR, and omnichannel, but you also get the chance to prioritize agent development and customer engagement thanks to its advancements in AI and transcription.

With a specific focus on sales teams, Dialpad’s AI suggestions can prompt agents to mention new products and identify the ideal time to close a deal. Its outbound calling solution also features AI, including smart call monitoring and call queues.

Key features

• Real-time call/meeting transcription, sentiment analysis, and AI Live Coach that provides agents and supervisors with insights and suggestions during calls.​ 
• Calls, messaging, video meetings and SMS/MMS are unified via desktop, mobile and browser in one app, with integrations including Google Workspace and Microsoft Teams.​
• Smart routing and VoIP infrastructure for support/sales teams, plus automation like custom AI playbooks and CSAT explanations.

Pricing

Dialpad offers three pricing plans:

• Standard: Pricing starts from $15/user/month. 
• Pro: Pricing starts at $25/user/month.
• Enterprise: A minimum of 100 licenses. For pricing, you’ll need to contact their sales team. 

Pros:

• Powerful AI tools that improve agent efficiency, provide coaching, and increase customer satisfaction.
• Intuitive, modern user interface that minimizes onboarding time and supports remote/hybrid teams effectively.​
• High uptime and reliability for Enterprise users

Cons:

• Reported issues with dropped calls, poor audio quality, and app glitches
• Limited customer support options for lower tiers, with extended wait times mentioned in reviews
• Some AI features, international numbers/SMS or full analytics are locked behind premium tiers, which increases cost. 

⭐ Read Dialpad reviews on GetVoIP (4.5 stars)

Talkdesk Competitors: Price Comparison Table

Here’s a quick comparison table highlighting the prices and “best for” of each Talkdesk competitor:

Solution	Monthly Pricing (Starting)	Ideal For
Nextiva	$15	SMBs
Five9	$119	Mid-market / enterprise
JustCall	$29	Startups / small business
Aircall	$30	Startups / sales-focused
Genesys	$75	Enterprises
Dialpad	$15	Startups / SMBs

At this point, you may have already decided to make the switch to one of these Talkdesk alternatives, but before doing so, there’s one last thing you should be aware of: common mistakes or unexpected difficulties when changing your contact center provider.

1. Inadequate training and onboarding

Switching contact center solutions can be a daunting task, and one of the most critical yet often overlooked aspects is making sure you provide adequate training and onboarding for your team. If you skip this part, thinking that one contact center platform is pretty much the same as the next, this can lead to a range of problems that can hamper the effectiveness of the new system and cause frustration among employees and customers.

Before making the switch, you should have have a good understanding of the new contact center solution. This includes knowing its capabilities, advanced features, common issues, and differences compared to your current system. When evaluating any of these Talkdesk alternatives, take the time to check out demos and user manuals provided by the vendor. You need to know how the new system aligns with your business processes.

2. Not migrating data properly

Proper data migration ensures a seamless transition and maintains service continuity. When choosing a new vendor, it’s important to verify if they provide tools or manual help to migrate existing customer data. A few points to keep in mind:

• Manual Migration: Most of the time, you will need to manually migrate your data. This involves exporting data from your current platform and importing it into the new one. The process may require data cleaning, mapping, and validation to ensure compatibility and accuracy.
• Automated Tools: Some advanced platforms might offer automated tools to help with data migration. These tools can streamline the process but often still require someone who knows what they’re doing to make sure everything is transferred correctly.
• Data Validation and Testing: This step ensures that all data has been accurately transferred and that the new system functions correctly with the imported data. Make sure all customer interactions, call logs, and CRM data are fully migrated. Missing data can lead to service disruptions and, thus, a poor customer experience.
• Data Backup: Always back up your data before migration to prevent loss. In case of issues, you can restore from the backup and minimize downtime.

Note: Nextiva provides data migration assistance if you decide to switch your call center from Talkdesk to Nextiva contact center.

3) Ignoring user feedback

When considering Talkdesk alternatives, disregarding user reviews from other businesses can lead to costly mistakes. Follow these tips to make sure you go in with your eyes open:

• Research reviews and testimonials: Look for reviews on platforms like G2, Capterra, and Trustpilot. Pay attention to both positive and negative feedback, as well as both common pain points and benefits.
• Seek industry-specific feedback: Prioritize feedback from businesses in your industry. Their use cases and challenges are likely to be more relevant to your situation. Ask for recommendations and experiences from peers who have switched to the platform you’re considering.
• Look for recurring themes in reviews: Consistent issues such as poor customer support, difficult integrations, or unexpected prices can be red flags (like Talkdesk pricing if you’re looking for add-ons). Similarly, consistently praised features can guide your decision.

4. Underestimating the importance of customer support

When switching contact center solutions, many organizations focus on the features and cost of the new system, but not customer support during and after the transition. Helpful and responsive support is critical when you are experiencing issues so you can minimize downtime and maintain your own seamless customer interactions.

For instance, when your live chat functionality isn’t working properly, immediate support is crucial – especially since 42% of customers prefer live chat to other channels. Similarly, you want to make sure agent assist features work smoothly to maintain the efficiency and effectiveness of your customer service team.

Without proper support, organizations might struggle with advanced technologies like generative AI, which can provide intelligent solutions and automate routine tasks, leading to suboptimal agent performance and frustrated customers.

Note: Nextiva is known for its excellent customer support and “Amazing Service,” which is valuable during the migration process.

There’s no doubt the contact center market is super competitive. The number of Talkdesk alternatives outlined in this blog post shows that your decision to consider competitors is a good one.

Each vendor mentioned has its strengths, history, and target audience.

If you’re a small- to medium-sized business who wants an easy-to-use, quick-to-setup cloud contact center, Nextiva is the best Talkdesk alternative.

Nextiva features:

• Competitive pricing with plans that cater to a wide range of business sizes and needs
• Straightforward and user-friendly setup process, improving time to value
• Integrates voice, video, team messaging, and customer management
• Excellent customer support and amazing service
• A strong track record of reliability , ensuring consistent service availability — 99.999% uptime